TICKETING TERMS & CONDITIONS
Updated : 25th March 2025

1. Introduction
1.1 These Ticketing Terms & Conditions ("Terms") govern the use of ticketing services provided by Ilasso Tickets Sdn Bhd ("Ilasso Tickets," "we," "our," or "us").
1.2 Ilasso Tickets operates as a ticketing platform provider, facilitating event listings and ticket transactions on behalf of event organizers and promoters for various events, including but not limited to live concerts, theatre shows, sports events, and theme parks.
1.3 In addition to tickets, for some events, we may sell other associated items, products and packages including but not limited to VIP Packages, Official Merchandise and any other related products and services (referred to in this Ticketing Terms & Conditions as “Tickets”) at separate, add on price. These are sold on behalf of event organizer, promoter, venues and any other persons involved in the organization of events (‘Event Organizer / Promoters’). Please note the responsibility for organizing and delivering the event lies with the Event Organizer/Promoters.
1.4 The purchase of tickets is subjected to such additional terms & conditions as the Event Organizer(s) / Promoter(s) may impose in respect of each Event. Tickets are sold as allocated by Event Organizer(s)/Promoter(s) and in accordance with their instructions. The quantity, price and type of tickets allocated for sale by us vary on an event-by-event basis.
1.5 This Ticketing Terms & Conditions does not apply to any purchases made from any other third parties. If you have any queries or complaints regarding your purchase of tickets from other third parties, kindly contact them directly.
1.6 These Ticketing Terms & Conditions apply to both the original ticket purchaser and any subsequent ticket holder.
1.7 By purchasing, using, or possessing a ticket issued through Ilasso Tickets, you ("Customer," "User," or "you") agree to be bound by these Terms.

2. Ticket Purchase & Usage
Please read these Ticketing Terms & Conditions meticulously before purchasing Tickets. Any purchase of Tickets from this site is subject to any special conditions and/or restrictions which has been brought to your attention prior to event ticket sales and/or via event announcement or notifications. By using this site and purchasing the Tickets, you represent that you are
(a) a end consumer attending the event
(b) ages 18 years and above and are legally able to enter into binding contracts, and
(c) not a trader, business entity engaged in the resale of Tickets.

2.1 All ticket sales are final. No refunds, exchanges, or cancellations are allowed. Your ticket(s) may not be resold or offered for resale or used for advertising, promotions or other commercial purposes or to enhance the demand for other goods or services either by the original purchaser or any subsequent ticket holder. The ticket may be cancelled without a refund and the ticket holder maybe refused admission in the event in breach of this condition.
2.2 Tickets are subject to availability and Ilasso Tickets does not guarantee the availability of tickets for any specific event.
2.3 Customers must provide accurate personal details when purchasing tickets. Ilasso Tickets is not responsible for errors arising from incorrect details provided by customers.
2.4 The resale or transfer of tickets without prior authorization from the event organizer is strictly prohibited and may result in ticket invalidation.
2.5 Lost, stolen, or damaged tickets will not be replaced or reissued unless explicitly permitted by the event organizer.
2.6 Customers must comply with all ticket purchase procedures, including payment terms and deadlines set by Ilasso Tickets.
2.7 Published Ticket price exclude per ticket handling fees and/or facility fees (payment gateway charges). Such fees shall vary from event to event at our discretion or as instructed by Event Organizer/Promoter.
2.8 For successful purchase, an email confirmation will be delivered via email to the Purchaser. It is not a Ticket and does not grant access entry. Subject to instructions from Event Organizer/Promoter, your official electronic ticket will be sent to your email address as provided during the purchase, at any time from the date of purchase to a date prior to the event date itself.
2.9 If you do not receive a booking confirmation after submitting payment information, or if you experience an error page/message and/or service interruption after submitting payment information, it is your responsibility to contact us to verify whether the purchase has been successfully placed. We will not be responsible for any costs or losses you incur if you assume that your order was or was not placed because you failed to receive an email confirmation from us.
2.10 We reserve the right to reject or cancel your purchase if we reasonably find that you do not meet any of the above requirements (we may attempt to contact you beforehand although it is not compulsory for us to do so)

3. Event Entry & Conduct
3.1 Entry to the event is subject to the event organizer’s terms and conditions, which may include security checks, age restrictions, and other requirements. Ticket purchasers are responsible to check and be updated with the said terms & conditions to ensure a smooth entry at the event.
3.2 Customers must comply with all rules and regulations of the venue, including any health and safety protocols, crowd control measures, or other venue-specific policies.
3.3 Event organizers reserve the right to refuse entry or remove any individual who fails to comply with these rules or engages in disruptive or unlawful behaviour.
3.4 Ilasso Tickets is not responsible for any denied entry, removal, or restrictions imposed by the event organizer.
3.5 Customers must carry a valid ticket and identification as required by the event organizer for verification upon entry.
3.6 Prohibited items such as weapons, illegal substances, or items deemed dangerous by event organizers will not be allowed into the venue.
3.7 Unauthorized recording, photography, or live streaming of the event may result in removal from the venue and confiscation of equipment.
3.8 Attendees must adhere to dress codes or any other specific guidelines issued by the event organizer.
3.9 Any acts of violence, harassment, or discrimination will lead to immediate removal from the venue and potential legal action.
3.10 By attending the event, you understand and agree to being photographed, filmed and/or recorded in relation to the event and/or for safety and security, including filming by the authorized authorities. You understand and agree that resulting photographs, videos, audio recordings and/or audiovisual recordings may be used in any and all media for any purposes at any time.

4. Event Changes, Cancellations & Postponements
4.1 Ilasso Tickets is not responsible for any changes, cancellations, or postponements of an event. All decisions regarding such matters are made solely by the event organizer.
4.2 In case of event cancellation or rescheduling, refund or exchange policies will be determined by the event organizer. Event Organizer/Promoter will be responsible to refund ticket purchaser unless as instructed otherwise by the event Organizer/Promoter.
4.3 Ticket purchaser will not be entitled to a refund or exchange as a result of a change in your personal circumstances.
4.4 Ticket refund amount excludes handling fees, transaction fees, and processing charges if applicable.
4.5 Event Organizer/Promoter reserves the right to amend, withdraw, reschedule or substitute artists and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories), and ticket capacity without compensation to the ticket purchaser.
Ticket purchaser should regularly check event details and updates on the official event organizer’s website or Ilasso Tickets’ platform.

5. Liability, Warranties & Indemnities
5.1 Ilasso Tickets acts solely as a ticketing agent and does not own, manage, or control the events listed on its platform. Ilasso Tickets provides its services on an "as is" and "as available" basis, without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.
5.2 User represent and warrant that the information submitted to us is true, accurate and complete and you will not use any false information, including contact information. You further warrant and represent that you be at least 18 years old and able to enter into legally bingin contracts, or (if you are younger than 18 years old) that you obtained the consent of your parents or legal guardian and that your parent or legal guardian is to be responsible for ensuring that you will abide and be bound by the Ticketing Terms & Conditions set out in this Ticketing Terms & Conditions.
5.3 Users agree to indemnify and hold Ilasso Tickets, its affiliates, officers, employees, and agents harmless from any claims, damages, liabilities, or losses arising out of their breach of these Terms, misuse of the services, or violations of event regulations.
5.4 In no event shall Ilasso Tickets be liable for any indirect, consequential, punitive, or incidental damages, including but not limited to lost profits, business interruption, reputational damage, or loss of data.
5.5 Ilasso Tickets is not liable for the failure of event organizers or venues to fulfil their obligations, including event quality, artist appearance, or service delivery.
5.6 Ilasso Tickets is not responsible for personal injury, property damage, or any other losses sustained at the event venue. Attendance at events is at the customer’s own risk.
5.7 In the case of force majeure events such as natural disasters, government restrictions, pandemics, or any other unforeseen circumstances beyond our control, Ilasso Tickets shall not be held liable for cancellations, postponements, or disruptions.

6. Personal Data Protection & Privacy
6.1 Ilasso Tickets is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
6.2 By purchasing a ticket, you consent to the collection, use, and processing of your personal data for the purposes of ticketing transactions, event management, and compliance with legal obligations.
6.3 Personal data collected may be shared with event organizers, venue operators, and relevant authorities when required for operational and regulatory purposes.
6.4 Customers have the right to access, correct, or request the deletion of their personal data by contacting us at admin@ilassotickets.com
6.5 Customers may opt out of receiving marketing communications from Ilasso Tickets by following the opt-out instructions provided in promotional emails or contacting customer support.

7. Intellectual Property
7.1 All content on Ilasso Tickets’ website, including logos, trademarks, and proprietary information, is owned by or licensed to Ilasso Tickets and may not be copied, reproduced, or used without permission.
7.2 Unauthorized use of our intellectual property may result in legal action.

8. Interpretation
8.1 In the event of any conflict between these Terms and any other terms issued by Ilasso Tickets, these Terms shall prevail.
8.2 Any ambiguity or uncertainty in these Terms shall be interpreted in accordance with applicable Malaysian laws.

9. Amendments & Governing Law
9.1 Ilasso Tickets reserves the right to modify these Terms at any time. Any changes will be posted on our website and take effect immediately upon publication.
9.2 It is the responsibility of the User to review these Terms periodically.
9.3 These Terms shall be governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia.

10. Queries, Complaints & Resolution
10.1 Customers may contact Ilasso Tickets for any inquiries, concerns, or complaints regarding ticketing services via Whatapps Hotline 601113297822 or email us at admin@ilassotickets.com
10.2 Ilasso Tickets aims to resolve complaints in a timely manner. Customers will receive an acknowledgment of their complaint within THREE(3) to FIVE(5) working days
10.3 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith and attempt to reach a just and equitable settlement satisfactory to you, us and the Event Organizer/Promoter. For avoidance of doubt, any complaints regarding the Event and/or regarding the Venue shall be directed solely to and dealt with by the respective Event Organizer/Promoter.
10.4 Customers should retain proof of ticket purchase for any refund or dispute resolution claims.

11. Contact Information
For inquiries regarding these Terms, please contact us at :-
Whatapps Hotline : 601113297822
Email : admin@ilassotickets.com